TRAINING & DOCUMENTATION

Training Designed for How Your Team Works

Training shouldn't feel overwhelming. We design, build, and deliver clear, practical training and documentation tailored to your processes and people so your team feels confident, not confused.

Julian Rivera
Julian Rivera
Ren Tanaka
Global Talent Lead
Optimized Recruitment Solutions
Julian Rivera
Julian Rivera
Ren Tanaka
Global Talent Lead
ORS
ORS
Clear & Customized.
Training built around your actual processes, platform setup, and user roles, not generic slides or one-size-fits-all sessions.
ORS
Confident Teams.
Live, role-based training and recordings that give every user the knowledge they need to work effectively.
ORS
Resources That Last.
Step-by-step resources and system/process documentation your team can reference for new hires, refreshers, and future changes.
ORS
Confidence That Evolves.
With processes and systems clearly documented, your team can make improvements or move platforms without fear of breaking something.
OVERVIEW

Training Aligned to Your Process & System

    • Clarity that sticks
    • Confident, self-sufficient users
    • Documentation you can trust

    Managing your ATS or HRIS is hard enough without confusing instructions, hidden downstream impacts, or knowledge locked in one person's mind. With our consultants, you get training and documentation designed around your system and the way your team works. We go beyond surface-level explanations to create and deliver role-based training, live sessions, recordings, and step-by-step resources that actually make sense. 

    Our approach ensures your team has the confidence to use the system today and the documentation to support them tomorrow. Whether you're training new hires, refreshing your current team, or preparing for a future system migration, we make sure your knowledge is clear, consistent, and built to last. 

    What's Included

    We believe in transparency. Here’s what to expect when working with us.

    Optimized Recruitment Solutions

    Custom Training Design

    Role-based training built around your unique processes and system setup.
    Optimized Recruitment Solutions

    Recordings & Resources

    Every session comes with recordings and reference materials your team can revisit anytime.
    Optimized Recruitment Solutions

    Optimized Recruitment Solutions

    Live Virtual Sessions

    Interactive sessions per user type with real examples your team will recognize.
    Optimized Recruitment Solutions

    Process Documentation

    Step-by-step guides that capture your workflows, configurations, and data flows.
    Optimized Recruitment Solutions

    How It Works

    Training & Documentation is a tailored service that turns your processes into clear training and lasting resources built to fit your system, your people, and your workflows.

    01

    Team Discovery

    We meet with your team to learn your workflows, challenges, and goals.

    02

    System Review

    We deep dive into your platform to understand your setup, configurations, and unique use cases.

    03

    Custom Content Creation

    We design training and documentation that align with your processes and system design.

    04

    Live Role-Based Training

    Interactive sessions tailored to each user group, ensuring clarity and confidence.

    05

    Recordings & Guides

    Step-by-step guides and session recordings your team can reference anytime.

    06

    Seven thin white circles overlapping on a black background, forming an abstract geometric pattern with multiple intersections.

    “I have had the pleasure of working with Emiley to get our iCIMS system optimized and working smoothly. She has been nothing short of amazing. Very knowledgeable and solutions oriented. She is very responsive and has a quick turnaround on projects. The work she does is invaluable and can NOT be duplicated. She not only works on the configurations but will teach you how and explain why she is doing so. Emiley is a miracle worker, period.”

    De’Mark Bowman, Associate Director of Talent Acquisition
    Friendship Public Charter Schools
    De’Mark Bowman, Associate Director of Talent Acquisition
    Friendship Public Charter Schools

    Feeling overwhelmed with hiring chaos?

    Even great teams struggle when their tools and processes aren’t built to scale.

    Optimized Recruitment Solutions

    Without ORS

    Optimized Recruitment Solutions

    With ORS

    Optimized Recruitment Solutions

    Real success stories

    “Optimized Recruitment Solutions is an asset for getting the most out of your iCIMS deployment, implementing iCIMS solutions, and driving ROI.”

    Kyle Garner
    VP Sales
    JDP

    Strong Tech → Incredible Value

    JDP, a leading provider of FCRA-compliant background check and I-9 verification solutions, needed support beyond standard vendor engagement. Optimized Recruitment Solutions partnered with JDP to customize their iCIMS demo environment, highlight integrated I-9 workflows, and equip their teams with the tools to deliver confidently.

    %
    increase in hires in 90 days
    %
    Reduction in agency spend
    %
    Source tracking accuracy
    Story BG

    “Optimized Recruitment Solutions has the perfect blend of experience and expertise to identify challenges and deliver solutions.”

    Confidential
    Recruiting Manager
    Federal Government Contractor

    From 67 Steps to 30

    A government contractor with multiple business lines needed to simplify and unify their hiring practices. With Optimized Recruitment Solutions, they gained a streamlined workflow, consistent team adoption, and a fully optimized iCIMS system that delivered clarity, efficiency, and measurable recruiting impact.

    72
    %
    increase in hires in 90 days
    49
    %
    Reduction in agency spend
    79
    %
    Source tracking accuracy
    Story BG

    “Implementing a new ATS and integrating multiple systems is challenging, but having guidance and support made it much easier.”

    Confidential
    Manager of Talent Systems
    National Restaurant Brand

    All-in-One Hiring System

    With Optimized Recruitment Solutions’ guidance, a national restaurant chain turned a complex, inconsistent hiring process into a streamlined, standardized, and fully integrated platform. The payoff? More applicants, faster hiring, stronger compliance, and hundreds of hours saved — delivering a seamless experience for both candidates and recruiters.

    440
    %
    increase in hires in 90 days
    94
    %
    Reduction in agency spend
    89
    %
    Source tracking accuracy
    Story BG

    “ORS understood our needs, filled the gaps, and implemented changes in a way my team and I could understand.”

    Confidential
    Talent Acquisition Manager
    National Insurance Broker

    More Hires with Less Spend

    By streamlining a lengthy hiring process, improving source tracking, and delivering actionable KPIs, ORS helped a national insurance provider cut agency costs by 85% and achieve full recruiting visibility — all while dramatically reducing time-to-hire.

    200
    %
    increase in hires in 90 days
    85
    %
    Reduction in agency spend
    100
    %
    Source tracking accuracy
    Story BG

    What our clients are saying

    Optimized Recruitment Solutions

    Seth M.

    Sr. HRIS Analyst
    Company Confidential

    “Working with Kim and the ORS team has been an exceptional experience. Kim’s support has been invaluable, and I am truly grateful for the opportunity to collaborate with her. She delivered solutions that were thoughtfully customized to meet the unique needs of our organization. While the solutions are sophisticated, they remain highly manageable from a technical administration standpoint, ensuring smooth ongoing maintenance. Whether you're a small organization seeking an iCIMS system refresh or a large enterprise undergoing a system migration, I highly recommend connecting with Kim and ORS."

    Optimized Recruitment Solutions

    Alyssa DeBartolo

    Sr. Director Talent Acquisition
    ArchCare

    “I can't express how impactful Kim's work has been for my organization. She effectively led our team through an update of 15+-year-outdated system settings, and she is a perfect blend of HR & IT knowledge to provide insights and guidance along the way. Thanks to her knowledge, leadership, and communication, our internal team and external hires are all thriving in the ATS. Kim's work improved our offer to start rate from around 50% to over 90%.”

    Optimized Recruitment Solutions

    Janet Pulino

    Senior Recruiting Consultant
    Applied Insight LLC

    “Emiley is such a joy to work with. Her positive attitude, energy, and willingness to go above and beyond stuck with me long after she completed the daunting task of streamlining an ATS across 5 companies. She was always available for questions or meetings and used her unique methods to solve our challenging implementation issues. I cannot say enough kind words about her and her work ethic. I'd work with her again in a heartbeat!”

    Optimized Recruitment Solutions

    Erin Lombardy

    Head of Operations
    RadNet

    “Kim’s guidance and dedication have been instrumental in navigating the complexities of implementing our new system smoothly. Her insights not only streamlined our procedures but also empowered our team to embrace this change with confidence and enthusiasm.”

    Optimized Recruitment Solutions

    Don Darrah

    Executive VP Business Development
    JDP

    “Kim is a fabulous asset to any iCIMS client in need of getting the most out of your iCIMS deployment; implementing iCIMS solutions; driving ROI relative to your iCIMS deployment. Her overall knowledge of talent acquisition strategy and deployment of such strategies would be of value to any organization, no matter what TA suite you have deployed or are considering.”

    Optimized Recruitment Solutions

    Jane Macale

    Manager of Talent Systems
    First Watch Restaurants

    “Everything I know about iCIMS, project management, and training comes from Emiley. You will never regret having her on your next project. Optimized Recruitment Solution lives and breathes it's mission. To standardize and optimize the process!”

    Optimized Recruitment Solutions

    Heather Schultz

    HRIS & Benefits Manager
    Cretex Companies

    “Kimberly was a fantastic partner on a recent project involving our company's ATS dashboards. She was thorough in her research and listened to the team's needs. Kimberly provided excellent results on time, as promised, and went above and beyond as a resource for our recruiting team.”

    Optimized Recruitment Solutions

    Robert Bursee

    Director, Client Success
    iCIMS

    “Emiley is a professional and one of the best iCIMS consultants I have ever met. Having an iCIMS consultant that knows the system inside out and understands what the system is capable of should be top of mind if you are implementing a new system. Emiley would be one of the top resources I would recommend.”

    Optimized Recruitment Solutions

    David Boyd

    Chief Operating Officer
    Applied Insight LLC

    “Emiley helped our company add some much-needed automation to our applicant tracking systems (JobScore & iCIMS) and we have been a well-oiled machine ever since. Highly recommend!”

    Frequently asked questions

    Solutions to specific challenges

    Need help with one piece of the puzzle?

    IMPLEMENTATION

    IMPLEMENTATION

    Have us ride co-captain with you through your system implementation.
    OPTIMIZATION

    OPTIMIZATION

    Enhance existing talent systems to create synergy & improve hiring efficiency.
    INTEGRATION & DATA MIGRATION

    INTEGRATION & DATA MIGRATION

    Seamlessly connect platforms and migrate critical data.
    DEDICATED TECHNICAL SUPPORT

    DEDICATED TECHNICAL SUPPORT

    Ongoing support to resolve issues and ensure platform functionality.
    APPLICATION EXPERIENCE ASSESSMENT

    APPLICATION EXPERIENCE ASSESSMENT

    Evaluate and enhance the candidate application to attract and convert top talent.
    DASHBOARD DESIGN

    DASHBOARD DESIGN

    Custom dashboards for better visibility and decision making.
    SPECIALIZED ICIMS SERVICES

    SPECIALIZED ICIMS SERVICES

    Incorporating iCIMS enhancements confidently for seamless adoption.
    TECHNICAL VENDOR SUPPORT

    TECHNICAL VENDOR SUPPORT

    Helping vendors align so customers thrive.

    Ready to give your team the knowledge to thrive?

    Give us a call to talk through our role-based training & documentation designed around your team.
    Talk to our team
    Optimized Recruitment Solutions
    Clock
    30% faster
    hiring
    Optimized Recruitment Solutions
    Users
    Experts who know your system
    Optimized Recruitment Solutions