TECHNICAL VENDOR SUPPORT

Helping Tech Vendors Integrate with iCIMS

HR tech vendors know their product inside and out — but when it comes to iCIMS, field logic, and integration workflows, things can get complex. ORS bridges that gap. We can support your team during the integration build and configure your iCIMS demo environment so you can showcase and sell your solution with confidence.

Julian Rivera
Julian Rivera
Ren Tanaka
Global Talent Lead
Optimized Recruitment Solutions
Julian Rivera
Julian Rivera
Ren Tanaka
Global Talent Lead
ORS
ORS
A Demo That Sells
We configure your iCIMS instance and design test cases to highlight your integration’s value, making it easy to demonstrate during client conversations.
ORS
Happier Customers
Give clients a chance to see integrations in action before they buy. We help reduce uncertainty, build trust, and smooth the path to adoption.
ORS
Technology Translator
We speak your language and iCIMS’, helping you translate functionality into real-world use cases your customers will immediately understand.
ORS
OVERVIEW

Stronger Integrations, Smoother Sales

    • Confidence in your demos
    • Fewer roadblocks
    • Happier customers

    When HR tech vendors partner with iCIMS, one of the biggest hurdles is showing clients how an integration actually works in practice. Without a working demo or clear configuration, customers are left guessing, which leads to hesitation, loss of trust, and lost deals. ORS eliminates that gap. We configure demo environments, create test cases, and support your organization so you can sell with confidence. The result: stronger vendor-to-client relationships, smoother implementations, and mutual customers who are happier from day one.

    What's Included

    We believe in transparency. Here’s what to expect when working with us.

    Optimized Recruitment Solutions

    Demo Environment Set Up

    Setup of iCIMS test environments and data so you can confidently showcase the integration in action.
    Optimized Recruitment Solutions

    Test Cases & Validation

    Realistic test cases with validations to ensure integrations function as expected before reaching customers
    Optimized Recruitment Solutions

    Optimized Recruitment Solutions

    Detailed Documentation

    Detailed guides defining the integration mapping and user interface.
    Optimized Recruitment Solutions

    Client-Facing Readiness

    Configurations and recommendations that make it easy to present integrations to prospects and mutual customers.
    Optimized Recruitment Solutions

    How It Works

    Our Technical Vendor Support is designed to help you bridge the gap between your product and iCIMS, making integrations easier to demo, and sell.

    01

    Discovery & Scoping

    We meet with your team to understand the integration goals, use cases, and what you need to show in customer demos.

    02

    Demo Environment Setup

    We configure your iCIMS test instance with the right sample data and workflows so you can clearly demonstrate your integration in action.

    03

    Build & Validate

    We guide you through the field mapping, logic, and test cases while validating that the integration works as intended.

    04

    Documentation & Enablement

    We deliver step-by-step resources and walkthroughs, so your team (and customers) know exactly how the integration works.

    05

    Client-Ready Presentation

    We refine configurations and highlight use cases so you can present integrations with confidence and win over mutual customers.

    06

    Seven thin white circles overlapping on a black background, forming an abstract geometric pattern with multiple intersections.

    "I have had the pleasure of working with Kim on a couple projects now relative to iCIMS and partner integrations. She is a fabulous asset to any iCIMS client in need of getting the most out of your iCIMS deployment; implementing iCIMS solutions; driving ROI relative to your iCIMS deployment. Her overall knowledge of talent acquisition strategy and deployment of such strategies would be of value to any organization, no matter what TA suite you have deployed or are considering."

    Don Darrah, Executive VP Business Development
    JDP
    Don Darrah, Executive VP Business Development
    JDP

    Feeling overwhelmed with hiring chaos?

    Even great teams struggle when their tools and processes aren’t built to scale.

    Optimized Recruitment Solutions

    Without ORS

    Optimized Recruitment Solutions

    With ORS

    Optimized Recruitment Solutions

    Real success stories

    “Optimized Recruitment Solutions is an asset for getting the most out of your iCIMS deployment, implementing iCIMS solutions, and driving ROI.”

    Kyle Garner
    VP Sales
    JDP

    Strong Tech → Incredible Value

    JDP, a leading provider of FCRA-compliant background check and I-9 verification solutions, needed support beyond standard vendor engagement. Optimized Recruitment Solutions partnered with JDP to customize their iCIMS demo environment, highlight integrated I-9 workflows, and equip their teams with the tools to deliver confidently.

    %
    increase in hires in 90 days
    %
    Reduction in agency spend
    %
    Source tracking accuracy
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    “Optimized Recruitment Solutions has the perfect blend of experience and expertise to identify challenges and deliver solutions.”

    Confidential
    Recruiting Manager
    Federal Government Contractor

    From 67 Steps to 30

    A government contractor with multiple business lines needed to simplify and unify their hiring practices. With Optimized Recruitment Solutions, they gained a streamlined workflow, consistent team adoption, and a fully optimized iCIMS system that delivered clarity, efficiency, and measurable recruiting impact.

    72
    %
    increase in hires in 90 days
    49
    %
    Reduction in agency spend
    79
    %
    Source tracking accuracy
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    “Implementing a new ATS and integrating multiple systems is challenging, but having guidance and support made it much easier.”

    Confidential
    Manager of Talent Systems
    National Restaurant Brand

    All-in-One Hiring System

    With Optimized Recruitment Solutions’ guidance, a national restaurant chain turned a complex, inconsistent hiring process into a streamlined, standardized, and fully integrated platform. The payoff? More applicants, faster hiring, stronger compliance, and hundreds of hours saved — delivering a seamless experience for both candidates and recruiters.

    440
    %
    increase in hires in 90 days
    94
    %
    Reduction in agency spend
    89
    %
    Source tracking accuracy
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    “ORS understood our needs, filled the gaps, and implemented changes in a way my team and I could understand.”

    Confidential
    Talent Acquisition Manager
    National Insurance Broker

    More Hires with Less Spend

    By streamlining a lengthy hiring process, improving source tracking, and delivering actionable KPIs, ORS helped a national insurance provider cut agency costs by 85% and achieve full recruiting visibility — all while dramatically reducing time-to-hire.

    200
    %
    increase in hires in 90 days
    85
    %
    Reduction in agency spend
    100
    %
    Source tracking accuracy
    Story BG

    What our clients are saying

    Optimized Recruitment Solutions

    Janet Pulino

    Senior Recruiting Consultant
    Applied Insight LLC

    “Emiley is such a joy to work with. Her positive attitude, energy, and willingness to go above and beyond stuck with me long after she completed the daunting task of streamlining an ATS across 5 companies. She was always available for questions or meetings and used her unique methods to solve our challenging implementation issues. I cannot say enough kind words about her and her work ethic. I'd work with her again in a heartbeat!”

    Optimized Recruitment Solutions

    Paige Vobejda

    Talent Acquisition Recruiter
    Flagship Restaurant Group

    “What stood out most was ORS’s genuine approach. They never pressured us and always prioritized what would truly benefit us. They took the time to thoroughly assess our needs, without any sense of obligation, spoke volumes about their commitment to our success.”

    Optimized Recruitment Solutions

    Sinhue Montoya

    President
    DroneQuote

    “My company had been struggling with a complex challenge for quite some time, and the solution kept evading us…until we had the pleasure of working with Emiley. The level of tenacity and professionalism from Emiley is above and beyond. She tackled our challenge calmly and collectedly, with a smile on her face.”

    Optimized Recruitment Solutions

    Erin Lombardy

    Head of Operations
    RadNet

    "Kim’s commitment to excellence and their unwavering professionalism truly embodies the spirit of collaboration and partnership. Her ability to understand our unique needs and tailor your solutions accordingly has been invaluable to us."

    Optimized Recruitment Solutions

    Michelle Khoury

    HR Recruitment Coordinator
    EFinancial

    “Optimized Recruitment Solutions was SO helpful. Emiley works hard to understand what we do and what we need. She is extremely attentive, responsive, and brings creative ideas to the table to get the results we need. She took our complicated, long recruiting workflow and simplified it to make for a very seamless process for our recruiters.”

    Optimized Recruitment Solutions

    Petie Clark

    Cloud Operations Engineer
    iCIMS

    “I wholeheartedly recommend Kim to any organization or team looking to enhance their HR/TA tech solutions. Her professionalism, expertise, and passion for successful outcomes are truly inspiring."

    Optimized Recruitment Solutions

    David Boyd

    Chief Operating Officer
    Applied Insight LLC

    “Emiley helped our company add some much-needed automation to our applicant tracking systems (JobScore & iCIMS) and we have been a well-oiled machine ever since. Highly recommend!”

    Optimized Recruitment Solutions

    Melissa Gilpin

    Melissa Gilpin
    TA Speialist

    “I scoffed when Kim told me she could make me love ICIMS. Kim, you accomplished the impossible. You made me love iCIMS! Thank you for all your support and patience with my questions. I felt safe asking the simple questions.”

    Optimized Recruitment Solutions

    De’Mark Bowman

    Associate Director of Talent Acquisition
    Friendship Public Charter Schools

    “The work Emiley does is invaluable and can NOT be duplicated. She not only works on the configurations but will teach you how and explain why she is doing so. Emiley is a miracle worker, period.”

    Frequently asked questions

    Solutions to specific challenges

    Need help with one piece of the puzzle?

    IMPLEMENTATION

    IMPLEMENTATION

    Have us ride co-captain with you through your system implementation.
    TRAINING & DOCUMENTATION

    TRAINING & DOCUMENTATION

    Custom guides and live training sessions to empower your team.
    OPTIMIZATION

    OPTIMIZATION

    Enhance existing talent systems to create synergy & improve hiring efficiency.
    INTEGRATION & DATA MIGRATION

    INTEGRATION & DATA MIGRATION

    Seamlessly connect platforms and migrate critical data.
    DEDICATED TECHNICAL SUPPORT

    DEDICATED TECHNICAL SUPPORT

    Ongoing support to resolve issues and ensure platform functionality.
    APPLICATION EXPERIENCE ASSESSMENT

    APPLICATION EXPERIENCE ASSESSMENT

    Evaluate and enhance the candidate application to attract and convert top talent.
    DASHBOARD DESIGN

    DASHBOARD DESIGN

    Custom dashboards for better visibility and decision making.
    SPECIALIZED ICIMS SERVICES

    SPECIALIZED ICIMS SERVICES

    Incorporating iCIMS enhancements confidently for seamless adoption.

    Ready to showcase your integration with confidence?

    Let’s partner to configure, validate, and demo your integrations so clients see the value and trust the results.
    Talk to our team
    Optimized Recruitment Solutions
    Clock
    30% faster
    hiring
    Optimized Recruitment Solutions
    Users
    Experts who know your system
    Optimized Recruitment Solutions