Personalized, on-going support from experts who know your system, your people, and your goals so Human Resources and Talent Acquisition can stay focused on driving impact, not fixing tech.
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Managing your HR and TA technology shouldn’t feel overwhelming or risky. With Dedicated Technical Support, you get more than a help desk. You get a trusted partner who knows your platform, understands your team, and provides both immediate troubleshooting and long-term strategy.
Your dedicated ORS consultant works side-by-side with you through weekly engagements, bringing a blend of technical expertise and hands-on support. We handle the heavy lifting, communicate directly with your team, and engage vendors when necessary. We act as both a translator and an advocate. The result is faster resolutions, stronger adoption, and systems that evolve with your business instead of holding you back.
Our approach is consultative and personalized. We don’t hand you generic documentation or point you back to generalized resources; we build materials and training that reflect your actual processes, configurations, and goals. And because we focus on building your team’s confidence, you won’t stay dependent on us. We’ll give you the clarity and tools to keep moving forward on your own.
We believe in transparency. Here’s what to expect when working with us.
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Even great teams struggle when their tools and processes aren’t built to scale.
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JDP, a leading provider of FCRA-compliant background check and I-9 verification solutions, needed support beyond standard vendor engagement. Optimized Recruitment Solutions partnered with JDP to customize their iCIMS demo environment, highlight integrated I-9 workflows, and equip their teams with the tools to deliver confidently.
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A government contractor with multiple business lines needed to simplify and unify their hiring practices. With Optimized Recruitment Solutions, they gained a streamlined workflow, consistent team adoption, and a fully optimized iCIMS system that delivered clarity, efficiency, and measurable recruiting impact.
With Optimized Recruitment Solutions’ guidance, a national restaurant chain turned a complex, inconsistent hiring process into a streamlined, standardized, and fully integrated platform. The payoff? More applicants, faster hiring, stronger compliance, and hundreds of hours saved — delivering a seamless experience for both candidates and recruiters.
By streamlining a lengthy hiring process, improving source tracking, and delivering actionable KPIs, ORS helped a national insurance provider cut agency costs by 85% and achieve full recruiting visibility — all while dramatically reducing time-to-hire.
“Working with Kim is like a breath of fresh air. Her knowledge, guidance, and fast turnaround on deliverables allowed us to have an incredibly successful go-live. Kim would be my recommendation for any client looking for assistance in their implementation or overall support with iCIMS.”
“Kim supported my team in the final weeks of implementing iCIMS. She is knowledge, flexible and willing to support us to ensure we met our Go-Live target date and beyond Go-Live. She provided much-needed system admin training for our HRIS-HR team. Kim's ability to problem solve is outstanding. She was also willing to explain what other companies had done, without making it feel like we had to do exactly what she was suggesting. I highly recommend Kim as a business partner and problem solver.”
“My company had been struggling with a complex challenge for quite some time, and the solution kept evading us…until we had the pleasure of working with Emiley. The level of tenacity and professionalism from Emiley is above and beyond. She tackled our challenge calmly and collectedly, with a smile on her face.”
“Working with Kim and the ORS team has been an exceptional experience. Kim’s support has been invaluable, and I am truly grateful for the opportunity to collaborate with her. She delivered solutions that were thoughtfully customized to meet the unique needs of our organization. While the solutions are sophisticated, they remain highly manageable from a technical administration standpoint, ensuring smooth ongoing maintenance. Whether you're a small organization seeking an iCIMS system refresh or a large enterprise undergoing a system migration, I highly recommend connecting with Kim and ORS."
“Kim is an absolute gem. I received a personalized three-month crash course on everything I needed to know about iCIMS. She mapped out configuration changes and broke them into bite-size pieces.”
“One afternoon, I accidentally hit the wrong button while doing a bulk updating. I emailed Emiley at the end of the day, and she responded immediately. She not only fixed my problem but also took the time to teach me how to navigate the system and avoid making the same mistake again. That is such a wonderful quality in such a wonderful person!”
"They offered to help with issues, without expecting anything in return. It was a true testament to their characters as business owners and really, just as people in general. Highly recommended!"
“Emiley goes above and beyond. She is deeply committed to making a client’s vision work in a system. Her data driven approach makes decision making and navigating options easy. I give her my highest professional recommendation."
Emiley helped us configure iCIMS and taught us how to easily access the recruitment data we need. She doesn’t just provide excellent service, she also provides the knowledge and training that you will need going forward. Thank you!!!
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